Itâs almost become a tradition; one that we wish we didnât have to put up with. It seems with each new version of the Mac operating system, there are some features that just donât seem to work the way they used to. The tradition lives on with macOS High Sierra, so weâre gathering a list of what High Sierra broke and how to fix it (when you can).
Drive Encryption Can Change Formatting
Encrypting an entire drive to add a level of security has been an easy task in the Mac OS ever since FileVault 2 was released as part of OS X Lion. Full disk encryption has been a boon for Mac users who worry about their personal data being easily accessible on their Macs or external drives. This is especially true for portable Mac users, who need to worry about their Macs being lost or stolen.
macOS High Sierra continues to support full disk encryption, but Mike Bombich, who created Carbon Copy Cloner, has verified a bug in High Sierra that will cause an external drive to have its format changed from HFS+ to APFS when the drive is encrypted in High Sierra.
Enabling encryption on a drive should not alter the underlying drive format. If the drive was HFS+ (Hierarchical File System) before you chose to encrypt it, it should remain an HFS+ drive afterwards. The same is true for APFS (Apple File System) formatted drives; choosing the encryption option shouldnât change the APFS format of the drive.
Related:A Note On High Sierra Compatibility with Third Party SSDs
If your Mac is running OS X Mountain Lion 10.8 or later, you can upgrade directly to macOS High Sierra on the Mac AppStore. If youâre running Snow Leopard (10.6.8) or Lion (10.7) and your Mac supports macOS High Sierra, you will need to upgrade to El Capitan first. If you see the login window, press the Shift key while you click the Log In button, then release the Shift key when you see the Dock. If you donât see the login window, restart your Mac, press and hold the Shift key when you see the progress bar in the startup window, then release the Shift key after the desktop appears. MacOS High Sierra is a great update and brings lots of new and much needed improvements but that doesnât mean that some of the changes canât be annoying. For example, just like in macOS Sierra, one of the changes that Gatekeeper comes with is that thereâs no immediate way to allow unsigned apps. Go to Applications to find macOS High Sierra Installation file 4. Repeat the installation. Not enough disk space to install macOS High Sierra. MacOS High Sierra takes about 8 GB on a drive. Though it doesnât seem terribly much, it is still recommended to have at least 15-20 GB of storage for macOS High Sierra to run smoothly. Use a picture included with macOS: Click Defaults, then select a picture. Take your picture using your Mac: Click Camera; when youâre ready, click Take Photo. Use a picture from the Photos app: Click Photos. To see specific photos from a time, place, or album, click a disclosure triangle below photos, then select a group of photos.
(Encrypting an external drive can lead to the drive being converted to an APFS volume.)
Under certain conditions, encrypting a drive will modify the format to APFS without the user being aware of the changes.
The specific conditions are:
If these two conditions are met, and you select the option to encrypt the drive, by right-clicking the drive icon and selecting Encrypt from the popup menu, the drive will be converted to APFS format and then encrypted.
Even though the drive has been converted to APFS and encrypted, it will continue to work just fine with your Mac running macOS High Sierra. The problem comes about should you ever connect the drive to a Mac running an earlier version of the Mac operating system, or if you boot your Mac to an earlier version of the OS. In either case, the external drive wonât be recognizable by the older operating system.
Our recommendation is not to encrypt your external drive, unless converting to APFS is acceptable to you, and you have no plans to use the drive with earlier versions of the Mac operating system.
Being Logged Out Randomly (If youâre being logged out from time to time, it may be because the Log out option, shown above, has been set during the installation of macOS High Sierra.)
If you find yourself occasionally being logged out of your Mac after you upgraded to macOS High Sierra, you can stop worrying; your Mac isnât possessed. Instead, the upgrade process may have enabled two security options that you may not have been using before.
To correct the phantom logouts, launch System Preferences, either by clicking on its Dock icon, or by selecting System Preferences from the Apple menu.
In the System Preferences window, select the Security & Privacy preference pane.
From the Security & Privacy preference pane, click the Lock icon and enter your administrator credentials. Once the padlock is unlocked, click on the Advanced button.
Either remove the checkmark from âLog out after xx minutes of inactivityâ or set the time frame to a longer period to meet your needs. Click the OK button when done.
The second security issue that may be causing the problem is also located in the Security & Privacy preference pane. Select the General tab.
The item: âRequire password xx minutes after sleep or screen saver beginsâ may also be checked. You can remove the checkmark, or modify the amount of time that needs to pass before the screen saver kicks in to better fit your needs. My own preference is to leave this security feature in place, and just adjust the time as needed.
While youâre at it, you may want to jump over to the Desktop & Screen Saver preference pane to adjust the time for when the screen saver starts up.
(Be sure to check the General tab of the Security & Privacy preferences for password requirements to wake from sleep. These may have also been changed during the install.)
Select the Screen Saver tab, then use the Start after: dropdown menu to select how much inactive time needs to elapse before the screen saver starts
High Sierra Battery Life is Poor
Another issue that seems to be common is portable Mac battery life being adversely affected after an upgrade to High Sierra. So far, it seems that macOS High Sierra isnât the culprit; instead, there are a few apps that may need to be updated to make better use of the battery.
Launch Activity Monitor, located at /Applications/ Utilities.
In the Activity Monitor window, select the Energy tab.
(Activity Monitorâs Energy tab can help you find apps gulping down the power from your battery.)
In the resulting display, look for apps that are marked as preventing sleep, or are listed as having a high energy impact. Contact the app developer to see if there are updates available for the app to make it perform better with macOS High Sierra.
Unable to Wake From Sleep
Iâm not sure what it is about sleep, but the Mac seems to always have issues with sleep after a system upgrade. There have been reports of Macs not being able to wake from sleep after upgrading to High Sierra.
Unrelated, but with the same solution, is a flickering of the display, especially when the Safari browser is open.
You can fix both issues by resetting the NVRAM and then resetting the SMC.
You can find detailed instructions on how to perform these resets in the article:
How to Reset NVRAM, PRAM, SMC on your Mac.
Office 2011 Crashes
If youâre using Office 2011 for the Mac with macOS High Sierra, youâre not having any issues, youâre having occasional crashes, or Office simply refuses to launch at all.
That about covers most of the possibilities. The problem is Microsoft decided not to support Office 11 under macOS High Sierra, meaning they havenât tested the apps nor are they going to offer any updates to correct any issues. Essentially, Office 2011 is on its own. If it works for you, wonderful, but if you have any issues, it may be time to consider a replacement.
Of course, software apps do get old, and Office 11 has been around for a long time, in software years. If you have a specific need for Microsoft Office, the Office 2016 for Mac version works fine and is fully supported under macOS High Sierra.
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If you just need a Word or Excel work-alike that you can use to share files with others, there are a few options available. If you have a suggestion that you know works with High Sierra, please leave a note in the Comments, below.
Mail Stops Notifying You of New Mail
Have you noticed that Mail is no longer alerting you of new incoming messages via the Notifications center? If youâre used to seeing a banner pop up in the top right corner of your Macâs display with a brief description of a new piece of mail whenever new mail arrives, you may have noticed the banners stopped once you installed High Sierra.
This bug doesnât seem to affect everyone, but it happens often enough that Apple should be able to fix the issue in a subsequent update of High Sierra.
But you donât need to wait for Apple; you can fix the issue yourself by opening System Preferences and selecting Notifications.
Highlight Mail in the Notifications window sidebar, and then select None as the Mail alert style. Wait a moment, then set the notifications style back to Banners or Alerts, whichever you prefer.
Close the Notifications preference pane.
(The Notifications center may need its mail handling alert style reset to work properly after installing High Sierra.)
Launch Mail if it isnât already running. Mail notifications should now work correctly.
Adobe Photoshop and Illustrator Issues
Adobe Photoshop has a minor issue with High Sierra that prevents the Photoshop window from expanding to full screen whenever the Dock is shown.
Adobe has created a Photoshop plug-in file that can rectify the problem. Youâll find instructions on how to download and install the plug-in at the Adobe Help website.
Adobe Illustrator is experiencing some issues with High Sierra; specifically, the licensing system seems to be broken when the startup drive uses the APFS file system. The result is Illustrator may not launch, or there will be an error message about license problems.
Adobe recommends not upgrading to High Sierra, or not converting to the APFS file system at this time.
Thereâs an additional issue with Illustrator on macOS High Sierra that results in the wrong color settings being applied; specifically, Emulate Adobe Illustrator 6 becomes the default color setting and is applied to any document you open or new document you create.
The workaround is to manually change the color settings before working with any document.
Select Edit, Color Settings, and then choose the desired settings for the document.
Click OK.
Open the document you wish to work on.
Youâll need to repeat these steps each time you launch Illustrator, or before you open a document that uses a different color space.
Other High Sierra Problems and Fixes
macOS High Sierra is still relatively new, and I suspect there will be quite a few additional issues that will crop up. If you encounter any problems with using High Sierra, please feel free to share with our readers by leaving a comment.
If youâre having High Sierra install issues, you can leave a comment in the Rocket Yard guide: Common Problems During and After macOS High Sierra Installation.
[Update] Stay tuned for issues that you might encounter when running macOS Mojave.
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More than four years ago, Alicia Katz Pollock wrote âFive Ways to Reset a Lost Administrator Passwordâ (17 January 2014), and through the vagaries of Googleâs search algorithm, it remains our most popular article to this day. Apparently, lots of people forget their macOS passwords or need to help friends or clients who have lost their passwords.
Unfortunately, that article is long past its shelf life, so hereâs a current guide to resetting an admin password in macOS 10.13 High Sierra. As before, you can accomplish this task in a variety of ways, depending on how the Mac in question was set up and what information you know.
Reset the Password from Another Admin Account
The best-case scenario is that there is another admin account on the Mac for which the password is available. If thatâs true, you can log into that account and change the password for the locked account:
The only problem with this method is if the locked-out account is logged in, you canât modify it. The easy solution is to restart the Mac, log in with the admin account whose password you do know, and carry on from there. To forcibly log out the other user while rebooting, you have to enter an admin username and password.
If you donât currently have an extra admin account on the Macs you take care of, itâs a good idea to create one. Just make sure it has a strong password that youâll remember.
Reset the Password Using an Apple ID
What if there is no other admin account available? You can use the Apple ID associated with the account in question to reset the admin password, but only if these conditions are true:
To get to the point in the login process where you can reset the password, click the question mark that appears on the right side of the password field or just try to log in three times. After the third failed login attempt, the Mac will prompt you with the password reminder, if one is set, and give you the option of resetting the password using your Apple ID.
Then enter the Apple ID email address and password and follow the onscreen instructions.
Reset the Password Using the Reset Password Assistant
If the âAllow user to reset password using Apple IDâ option isnât enabled, or the previous method doesnât work, thereâs still a way to use Apple ID credentials to reset the admin password. Youâll need to use Appleâs Reset Password assistant, which requires that you reboot into macOS Recovery and use Terminal:
Either way, once youâre in the Reset Password assistant, select âI Forgot My Passwordâ and click Next.
If the account for which you wish to reset the password is a standard account, rather than an admin account, all you have to do is enter a new password.
For an admin account, youâll instead have to enter the password for the accountâs associated Apple ID. (If you donât know it, you can click âForgot Apple ID or password?â to move on to the Apple ID recovery process, which may require your trusted phone numbers.) Once you have entered the necessary password, you may be prompted for a two-factor authentication verification code, which will arrive on another device connected to that Apple ID. (If the Mac is your only Apple device, you should be able to receive the code from a phone call or SMS text message.) Finally, youâll get to a screen where you can enter a new password and password hint.
What If You Use FileVault?
FileVault encrypts the Macâs boot volume, making it readable only after the appropriate login credentials are entered, typically those of the primary admin account. The process for resetting the admin password changes a bit if FileVault is turned on because FileVault eliminates the option to reset the password with Apple ID credentials.
Fortunately, the method remains simple: enter a random password three times at the login screen, after which youâll be prompted to reset the password using your Apple ID or recovery key.
Macos High Sierra Can't Remain Logged In On Apps On Iphone
Apple notes that you may still have trouble logging in with the new password after all this, and if so, suggests that you use the Reset Password assistant to reset the password again, using the âMy password doesnât work when logging inâ option and following the subsequent instructions.
I hope your FileVault recovery key is stored in a safe place, like 1Password or LastPass! If it wasnât saved or you canât access it, you may want to turn off FileVault before you get into a situation where you canât log into the Mac. In my experience, itâs easier to back up the drive, erase it, and then restore it, than it is to turn off FileVault.
Dealing with the Keychain
The keychain is an encrypted container associated with each user account that stores login credentials for apps, network servers, AirPort base stations, and Web sites accessed in Safari. Itâs easy to forget about the keychain because it is typically protected by the same password used to log in to the account. As a result, resetting the password for an admin account means that you can no longer access the keychain for that account. Sorry, but thereâs no way to recover that information.
Macos High Sierra Can't Remain Logged In On Apps Download
After resetting the admin password and logging in again, you will likely receive an alert that macOS was unable to unlock your login keychain. Click Create New Keychain to start fresh. If you donât receive the alert and have problems with the keychain, follow these steps to reset it:
Donât Reset Passwords Willy-NillyMacos High Sierra Can't Remain Logged In On Apps Windows 10
As you can see, there are a variety of ways that you can reset a lost or forgotten admin password and regain access to a Mac, although they all depend on knowing either another admin password or an Apple ID password.
However, donât reset an admin password unless doing so is absolutely necessary because the login keychain will be lost in the process, and that will likely cause future annoyance.
Macos High Sierra Can't Remain Logged In On Apps 2017
If youâre not yet in this situation, take precautionary measures now! Be sure that your Macsâ passwords and any FileVault recovery keys are stored in secure locations that youâand other trusted usersâcan access easily. And of course, make sure to keep regular backups, which can help you recover from a multitude of sins.
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